Privacy Policy — bije888

1. Information We Collect

bije888 collects personal information in order to provide a safe, secure, and personalised betting and casino experience to players across Bangladesh. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are as follows:

1.1 Registration Data

When you create a bije888 account, we collect your full legal name, date of birth, a valid email address, and an active Bangladeshi mobile number. This information is required to establish your account identity, verify your eligibility (including age verification confirming you are 18 or older), and enable secure account access.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, bije888 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of your registered payment method, such as a screenshot of your bKash or Nagad account clearly showing the mobile number matching your bije888 account. This data is used exclusively for identity verification and anti-fraud purposes.

1.3 Financial Transaction Data

bije888 records all deposit and withdrawal transactions associated with your account. This includes the transaction amount in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), the date and time of the transaction, and the transaction reference number provided by the payment processor. We do not store full card numbers or mobile banking PINs — payment credentials are handled directly by your respective payment provider.

1.4 Gameplay and Betting Activity Data

bije888 records your gameplay activity, including games played, bet amounts, bet outcomes, session durations, and wager history. This data is used for account integrity purposes, bonus eligibility calculations, responsible gaming monitoring, and to resolve any disputes about game outcomes. It also informs personalised game recommendations within the bije888 platform.

1.5 Technical and Device Data

When you access bije888.net, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), referring URL, and pages visited within the platform. This data is used for platform security, fraud detection, and service optimisation. We may use your IP address to infer your approximate geographic location within Bangladesh for compliance purposes.

1.6 Customer Support Communications

When you contact the bije888 support team via live chat or email, we retain a record of your communications including the content of messages, the date and time of contact, and any supporting information you provide. These records are used to resolve your query, improve our support quality, and maintain an audit trail for compliance purposes.

Data Category	Examples	Primary Purpose
Registration Data	Name, DOB, email, mobile number	Account creation, age verification
KYC Documents	NID, passport, bKash screenshot	Identity verification, AML compliance
Financial Data	Deposit/withdrawal records, transaction IDs	Payment processing, fraud prevention
Gameplay Data	Bets placed, game sessions, win/loss history	Account integrity, responsible gaming
Technical Data	IP address, browser, device type	Security, fraud detection, analytics
Support Records	Chat logs, email correspondence	Query resolution, compliance audit

2. How We Use Your Data

bije888 uses the personal data it collects for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The lawful bases and purposes for our data processing are as follows:

• Account Management: To register, maintain, and authenticate your bije888 account, including processing your login and enabling secure access to your account balance, betting history, and personal settings.
• Identity and Age Verification: To confirm that you are at least 18 years of age and to verify your identity as required under our responsible gaming obligations and anti-money-laundering compliance procedures.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfers, and card payments; to detect and prevent fraudulent transactions; and to maintain accurate financial records.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to provide appropriate intervention where necessary.
• Platform Security and Fraud Prevention: To detect and prevent unauthorised account access, duplicate account creation, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Customer Support: To respond to your support queries, complaints, and account-related requests in a timely and effective manner.
• Legal and Regulatory Compliance: To comply with applicable laws, including anti-money-laundering regulations, to respond to lawful requests from competent authorities, and to maintain records as required by applicable law.
• Service Improvement: To analyse aggregated, anonymised platform usage data to improve the performance, reliability, and user experience of the bije888 platform for all Bangladeshi players.
• Promotional Communications: Where you have provided consent or where we have a legitimate interest, to send you information about relevant bije888 promotions, bonuses, or seasonal offers (such as Eid or BPL season promotions). You may opt out of promotional communications at any time.

3. Data Sharing & Disclosure

bije888 does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited and controlled circumstances:

3.1 Payment Processors

To facilitate deposits and withdrawals, bije888 shares the minimum necessary transaction information with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers operate under their own privacy policies and are bound by their respective regulatory obligations regarding data protection.

3.2 Game Studio Providers

Third-party game studios and sportsbook data providers — including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session tokens or game identifiers necessary to load and operate their games within the bije888 platform. These providers do not receive your full personal profile, payment details, or KYC documents.

3.3 Fraud Prevention and Security Services

bije888 may share technical data (such as device fingerprints and IP addresses) with third-party fraud detection and cybersecurity service providers for the purpose of identifying and preventing fraudulent activity on the platform. All such providers are bound by confidentiality agreements and are prohibited from using this data for any purpose other than fraud prevention.

3.4 Legal and Regulatory Authorities

bije888 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of bije888, its players, or the general public.

3.5 Business Transfers

In the event that bije888 undergoes a merger, acquisition, or sale of all or part of its assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer via email or a prominent notice on the bije888.net platform prior to the transfer taking effect.

4. Cookies & Tracking Technologies

bije888.net uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the service for Bangladeshi players. Below is a summary of the cookie types used on the bije888 platform:

Cookie Type	Purpose	Duration
Essential / Session	Maintain your login session, prevent CSRF attacks, enable core platform functionality	Session (deleted on browser close)
Preference	Remember your language, display preferences, and game filter settings	Up to 12 months
Analytics	Anonymised usage statistics to understand page performance and navigation patterns	Up to 24 months
Security	Device fingerprinting for fraud detection and prevention of unauthorised account access	Up to 6 months

You may control or disable cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the bije888 platform, including your ability to log in and place bets. bije888 does not use third-party advertising cookies or cross-site tracking technologies.

5. Data Security & Storage

bije888 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. Our key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the bije888.net servers is encrypted using industry-standard TLS 1.3 protocol, protecting your login credentials, payment details, and personal information in transit.
• AES-256 Encryption at Rest: Sensitive data stored on bije888 servers — including KYC documents, identity records, and financial transaction logs — is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorised bije888 personnel on a strict need-to-know basis. All staff with access to player data undergo background checks and are bound by confidentiality obligations.
• Segregated Fund Accounts: Player funds are held in accounts segregated from bije888 operational finances, providing an additional layer of protection for your deposited balance.
• Two-Factor Authentication (2FA): bije888 strongly recommends enabling SMS-based 2FA on your account. This requires a one-time passcode sent to your registered Bangladeshi mobile number each time you log in from an unrecognised device.
• Regular Security Audits: bije888 conducts regular internal and third-party security reviews of its platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited.

Whilst bije888 employs all reasonable technical safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, bije888 will notify impacted players via their registered email address within a reasonable time frame and will take all necessary steps to contain and remediate the breach.

6. Your Privacy Rights

As a registered bije888 player, you hold the following rights with respect to the personal data bije888 holds about you. To exercise any of these rights, contact our support team at [email protected] from the email address registered to your bije888 account:

• Right of Access: You may request a copy of all personal data bije888 holds about you. We will provide this information within a reasonable period following identity verification.
• Right to Rectification: If any personal data bije888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that bije888 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records (for example, financial transaction records retained for AML compliance purposes).
• Right to Restrict Processing: You may request that bije888 restrict the processing of your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that bije888 provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where bije888 processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Object: You have the right to object to processing of your personal data where such processing is based on bije888's legitimate interests, unless bije888 can demonstrate compelling legitimate grounds that override your interests.

bije888 will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it. We reserve the right to request identity verification before acting on any data rights request.

7. Data Retention & Deletion

bije888 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, to maintain an active account relationship with you, or to comply with our legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your bije888 account relationship, plus a minimum post-closure retention period for compliance purposes.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with anti-money-laundering record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the relevant support interaction, unless the matter relates to an ongoing legal or compliance dispute.
• Anonymised Analytics Data: Aggregated, anonymised usage statistics may be retained indefinitely as they contain no personally identifiable information.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised. If you request account closure, bije888 will begin the deletion process for data not subject to mandatory retention periods within 30 days of confirming your identity and settling any outstanding account balance.

8. Policy Updates & Contact

bije888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made to this policy, registered players will be notified via the email address or mobile number associated with their bije888 account. The updated policy will be posted on this page with a revised effective date. Continued use of the bije888 platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage all bije888 players to review this Privacy Policy periodically to stay informed about how we protect their personal data. If you have any questions, concerns, or requests relating to this Privacy Policy or the way bije888 handles your personal information, please contact our support team using the details below:

bije888 is committed to handling all privacy-related communications with confidentiality and professionalism. If you are unsatisfied with our response to a privacy concern, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.